ORDERING AND PAYMENTS
Orders are usually taken via our online secure Openworld server, but can be taken with a credit or debit card via the telephone.
Our direct telephone no. is + 44 (0)1422 202131 or email info@thecarouselhalifax.com to check the availability of your chosen style.
If you are unsure regarding size and fit then please feel free to contact us, we know exactly how all our footwear fits and can guide you in the right direction.
Items on the website are subject to availability but we always we aim to keep stock updated on an hourly basis to avoid disappointment. Occasionally items may have sold in the shop whilst an order is being processed.
We also accept payment through PayPal, please email us with the items you require and then we can advise of the total amount of your order and the PayPal address where the payment should be sent.
Web orders placed before 1.00pm Monday to Friday are usually dispatched the same day.
Orders placed after 11.00am on a Saturday may not be posted until Monday.
We use a “tracked” despatch which can take up to 2-3 days, but this does give you security of knowing that your purchases can be tracked during transit and cannot be lost!
For currency convertor please refer to the links page.
RETURNS : Goods can be returned for exchange or refund within 14 days of purchase providing they are in the same condition as when you received them and with all labels and swing tickets intact. Any free gifts MUST also be returned unopened and unused. Return postage will be paid for by the customer and the original postage costs will not be refundable. All returns must be agreed beforehand.
SALE ITEMS : We do not accept returns on sale items.
PRIVACY POLICY : We do not give out / sell or share email addresses or any other personal details / information to any other party. We will only contact you regarding special offers etc. if you specifically ask to be placed on our mailing list.
COMPLAINTS : We aim to please but should you have any reason for complaint regarding our products or service please do not hesitate to contact Amanda Loker by phone on 01422 202131 or email info@thecarouselhalifax.com
DELIVERY/POSTAGE COSTS : Post and packing will be charged at £3.50 per order for the UK and will be sent by Royal Mail Track and trace which takes approximately 2 working days. Any orders placed before 1.00pm Monday to Friday and before 11.00am on Saturday are usually posted the same day. Orders placed after 11.30am Saturday will not be posted until Monday. Overseas orders are priced on the weight of the item and all costing does will be shown in the shopping basket. Any overseas orders which do not show a delivery cost - this is due to the weight so please email us before placing the order we will then be able to quote the correct shipping costs.
BONUS POINTS SCHEME : Each product is allocated a number of Bonus Points, these can be collected and exchanged for money off your next purchase. 10 Bonus Points = £1.To qualify. You must register as a member. Any questions please email sales@thecarouselhalifax.com or telephone 01422 202131
MAILING LIST : If you would like to be notified of any special promotions/sales/arrival of new stock etc. please register as a member. We do not give out/sell or share email addresses or any other personal details/information to any other party. If at any time you wish to be removed from our mailing list please email us at sales@thecarouselhalifax.com
