ORDERING AND PAYMENTS
We can gift wrap your item if required,please mention in the order.

Orders can be taken either with a credit or debit card using the online secure server. Or by phoning the shop direct on + 44 ( 0 )1422 202131 or emailing info@thecarouselhalifax.com to check the availability and sizing.If you are unsure of sizing please check first to avoid unwanted items being sent.All products on the website are subject to availability,we aim to keep stock updated on a regular basis to avoid dissappointment but occasionally items may have sold  in the shop whilst an order is being processed

Shop opening hours- Wednesday to Saturday 9.30am till 5pm (orders will still be dealt with out of normal shop opening hours)

Orders placed before 2.30pm Monday to Friday are usually dispatched the same day.

 Orders placed after 11.30am on a Saturday will  not be posted until Monday.

Payments can be made securely online using credit or debit cards or over the telephone by credit or debit card or by personal cheque.

If paying by cheque goods will not be despatched until the cheque has cleared at the bank.We accept most major credit/debit cards

For currencey convertor please refer to the links page

RETURNS

Goods can be returned for exchange or refund within 14 days of purchase providing they are in the same condition as when you received them and with all labels and swing tickets intact .Any free gifts MUST also be returned unopened and unused.Return postage will be paid for by the customer and the original postage costs will not be refundable.All returns must be agreed beforehand.

SALE ITEMS   Goods can be returned for an exchange or credit note provided that you have first notified us by email  or telephone on 01422 202131 within 7 days of purchase and the goods are then returned in the same condition as when you received them, with all labels and swing tickets still attached.All returns must be agreed beforehand

PRIVACY POLICY

We do not give out/sell or share email addresses or any other personal details/information to any other party.We will only contact you regarding special offers etc. if you specifically ask to be placed on our mailing list.

COMPLAINTS

We aim to please but should you have any reason for complaint regarding our products or service please do not hesitate to contact Christine Lloyd by phone 01422 202131 or email info@thecarouselhalifax.com

DELIVERY/POSTAGE COSTS  

Post and packing will be charged at £3.00 per order for the UK and will be sent by Royal Mail Track and trace which takes approximately 2 working days.Any orders placed before 2.30pm Monday to Friday and before 11.30am on Saturday are usually posted the same day,orders placed after 11.30am Saturday may not be posted until Monday.Overseas orders are priced on the weight of the item and all costings will be shown in the shopping basket.Any overseas orders which do not show a delivery cost-this is due to the weight so please email us before placing the order we will then be able to quote the correct shipping costs.

BONUS POINTS SCHEME

Each product is allocated a number of Bonus Points,these can be collected and exchanged for money off your next purchase. 10 Bonus Points = £1.To qualify you must register as a member.Any questions please email sales@thecarouselhalifax.com or telephone 01422 202131

MAILING LIST

If you would like to be notified of any special promotions/sales/arrival of new stock etc. please register as a member.We do not give out/sell or share email addresses or any other personal details/information to any other party.If at any time you wish to be removed from our mailing list please email us at sales@thecarouselhalifax.com